Refund policy

RETURNS AND REFUNDS

We want customers to feel confident when purchasing from Arqi Lounging & Decor. Return eligibility and requirements vary depending on the type of product purchased.

MAJLIS SEATING, OTTOMANS, AND OTHER MODULAR FOAM PRODUCTS

This policy applies to complete Majlis seating sets, individual modular seating sections, ottomans, and other large foam products that expand after being unpacked.

UNOPENED PRODUCTS

Unopened Majlis seating, ottomans, and other modular foam products may be returned within 30 days of delivery.

To qualify, the product must remain unused, vacuum-compressed, and in its original unopened packaging.

OPENED PRODUCTS

Opened Majlis seating, ottomans, and other modular foam products may be returned within 14 days of delivery.

Because these products are hydraulically compressed during manufacturing and expand after opening, they cannot be restored to their original factory-compressed condition.

Customers returning an opened foam product must vacuum-pack all foam components and securely package the complete product for return shipping.

Returned products must be clean, complete, unwashed, unaltered, odor-free, and suitable for resale.

Products with stains, tears, pet hair, smoke or fragrance odors, missing components, customer-caused damage, or evidence of use beyond what is reasonably necessary for a brief indoor evaluation are not eligible for return.

SMALLER PRODUCTS

Smaller products may be returned within 30 days of delivery. This category includes:

  • Cushions
  • Bolsters
  • Decorative pillows
  • Covers
  • Small Trays and Tables
  • Rugs
  • Other décor and accessories

Smaller products may be opened for inspection but must remain unused, complete, undamaged, and in their original packaging with all included parts and accessories.

RETURN SHIPPING AND PACKAGING FOR CHANGE-OF-MIND RETURNS

A change-of-mind return includes a return based on comfort, preference, color, size, fit, or any other reason unrelated to the product arriving damaged, defective, or incorrect.

All customers are responsible for safely and securely packing their products for return shipping.

ARQI-PAID RETURN SHIPPING FOR ELIGIBLE SMALLER PRODUCTS

For eligible change-of-mind returns of smaller products, Arqi will provide a prepaid return-shipping label within the contiguous United States when the securely packed return package:

  • Has no side exceeding 24 inches, 18 inches, and 8 inches respectively; and weighs no more than 10 pounds.

The product must meet all applicable return requirements. The customer remains responsible for securely packing and protecting the product before shipment.

CUSTOMER-PAID RETURN SHIPPING

Customers are responsible for arranging and paying for change-of-mind return shipping for:

  • Complete Majlis seating sets
  • Individual modular seating sections
  • Ottomans
  • Other large expanding foam products
  • Any smaller product whose securely packed return package exceeds the size or weight limits stated above

Customer-paid return shipping applies to Majlis seating, individual modular seating sections, ottomans, and other large expanding foam products regardless of whether the product is opened or unopened.

Opened foam products must be vacuum-packed and securely packaged before being shipped.

The customer is responsible for any loss or damage caused by inadequate packaging during a change-of-mind return.

Arqi does not charge a restocking fee when an eligible product is returned complete and in resalable condition.

All returns require prior authorization from Arqi. Returns sent without prior authorization may not be accepted.

INCLUDED AND PROMOTIONAL ITEMS

All covers, cushions, bolsters, accessories, promotional items, complimentary items, and other components included with the original purchase must be returned together.

If an included item is missing, used, damaged, or not returned, the return may be denied or the value of the missing or affected item may be deducted from the refund.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please contact Arqi within 7 days of delivery with your order number and clear photographs of the issue.

After reviewing the claim, Arqi will determine the appropriate resolution. We may replace the complete product or the affected component without requiring the original item to be returned.

If Arqi requires the item to be returned, we will cover the approved return-shipping cost and provide return instructions.

The 7-day notification request applies to delivery-related problems. Manufacturing defects discovered later remain subject to our separate 1-year limited warranty.

ITEMS NOT ELIGIBLE FOR RETURN

The following products are not eligible for change-of-mind returns:

  • Custom-sized products
  • Made-to-order products
  • Personalized products
  • Custom gap cushions or gap fillers
  • Products clearly marked as final sale before purchase
  • Products that have been washed, altered, soiled, damaged after delivery by the customer, used beyond reasonable evaluation, or returned incomplete

These exclusions do not apply when a product arrives damaged, defective, or incorrect.

HOW TO START A RETURN

Email info@arqilounging.com within the applicable return period and include:

  • Your order number
  • The product you wish to return
  • The reason for the return
  • Clear photographs when requested

Arqi may request the dimensions and weight of the securely packed return package to determine whether the return qualifies for an Arqi-paid shipping label.

Please wait for return authorization and shipping instructions before sending the product back.

Returns sent without prior authorization may not be accepted.

ORDER CHANGES AND CANCELLATIONS

Orders may be modified or canceled within 24 hours of placement. After that time, the order may enter processing and may no longer be eligible for cancellation.

An order that has already shipped will be handled according to the applicable return terms.

REFUNDS

Once a returned product is received, Arqi will inspect it to confirm that it is complete, clean, undamaged, and eligible for return.

Approved refunds will be issued to the original payment method within 7–10 business days after Arqi receives the returned product.

Any applicable deduction for missing, damaged, or incomplete components will be disclosed before the refund is completed.

After Arqi issues the refund, additional processing time may be required before the funds appear in the customer’s account, depending on the bank or payment provider.

QUESTIONS

For assistance with a return, email info@arqilounging.com and include your order number and clear photographs when applicable.