Frequently Asked Questions

We use premium high-density foam and hand-selected chenille jacquard fabrics for a rich, textured finish.
Yes, we specialize in bespoke lounging solutions. You can contact our concierge team to provide your specific dimensions, and we will craft a piece tailored to your space.
Most of our fabric covers are removable and washable. Care instructions are labeled on the covers. For our metal and composite decor items, we recommend gently wiping your Arqi decor pieces with a soft, damp cloth. Avoid harsh chemicals or abrasive materials to maintain the finish.
Delivery timelines vary by item. Please refer to the delivery message on the product page for the most accurate estimate before checkout.
Yes. All Arqi products are backed by a 1-year limited warranty covering manufacturing defects. This does not cover damage caused by misuse, accidents, or normal wear and tear.
Orders can be modified or canceled within 24 hours of placement. Since many of our items are custom-processed, we begin crafting shortly after this period.