Frequently Asked Questions

We use premium high-density foam and hand-selected chenille jacquard fabrics for a rich, textured finish.
Yes, we specialize in bespoke lounging solutions. You can contact our concierge team to provide your specific dimensions, and we will craft a piece tailored to your space.
Most of our fabric covers are removable and washable. Care instructions are labeled on the covers. For our metal and composite decor items, we recommend gently wiping your Arqi decor pieces with a soft, damp cloth. Avoid harsh chemicals or abrasive materials to maintain the finish.
Arqi sofas are in stock. Expected delivery is 7-10 days.
Yes. Arqi sofas are in stock now. Expected delivery is 7-10 days.
Unopened items may be returned within 30 days of delivery. Items must be unused, unopened, and in original packaging. Opened or used items are not eligible for return.
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Please contact info@arqilounging.com within 48 hours of delivery with your order number and clear photos.
Yes. All Arqi products are backed by a 1-year limited warranty covering manufacturing defects. This does not cover damage caused by misuse, accidents, or normal wear and tear.
Orders may be modified or canceled within 24 hours of placement. After that time, orders may begin processing and may no longer be eligible for cancellation.